Privacy Policy

Welcome to the Chinaponno.com website. We respect the privacy of our customers. Also, we do our best to protect the information you give us. So, to know how we collect your information and use it (under certain situations) we would like to invite you to give our privacy policy a thorough reading. This is because all the steps that we take to secure your data will be explained.

We respect your privacy and data protection. As a result, we will only use your name and other personally identifiable information in the ways described in this Privacy Policy page.

We will only gather information if it is essential for us to do so, and only if it is related to our business relationships with you. We will only store your data for as long as we are obliged by law or as long as it is relevant to the reasons for which it was obtained. You can explore the site without providing any personal information. You remain unrecognizable while visiting this website. You will remain anonymous during your visit to the website, and we will never be able to identify you. We will never identify you unless you have an account on our website.

1. Information We Collect

We may collect some information when you purchase from our website. We collect, store, and use your private information to satisfy your purchase on the website and any future claims, as well as to provide you with our services.

As a result, your title, name, gender, date of birth, email address, postal address, delivery address (if different), telephone number, mobile number, fax number, payment details, credit card details etc. Moreover, we may also anonymize data about website users. In general, it can be used for several purposes, such as establishing the users' general location and usage of certain aspects of the site or a link contained in an email, shipped off the individuals who have joined to get them and providing that anonymized information to outsiders like publishers. However, anonymous data, on the other hand, will not be able to identify you personally.

2. Security

We have implemented suitable technical and security measures to prevent unauthorized or unlawful access to your information, as well as accidental loss, deletion, or damage. We gather your personal information on a secure server when we collect data through the website. Our servers are shielded with firewalls. We may occasionally request proof of identity as part of our security procedures before disclosing personal information to you. You are answerable for protecting your PC and password.

3. Cookies

Cookies can be used to recognize your IP address, saving you time when on this website or attempting to enter it. Acknowledgment of cookies isn't expected to utilize the website. However, we would like to note that using and ordering is only possible with cookies enabled. Cookies are little text files that are saved on your computer's hard disk by your internet browser. This assists to identify your computer to our server as a unique user when you visit specific pages on the site. You can reject the use of cookies. However, you may be able to use every option of the website.

4. Returns and Rewards

Our return and reward policy is very easy and simple.

But to return the product some basic rules are applicable. These are specified below: -

  • If the product you received is not the incorrect one and quantity missing for some reason, there is no way to return it. Because we do have not any stock, we purchase all products for our client from chaina.
  • If the color or size of the delivered product does not match with the ordered product, as a result in case of the return of that product, you have to write a email and phone call within 24 hours with appropriate proof and specific reasons.
  • The original tag, user manual, warranty card, and all other accessories must be included with the product from product manufacturer.
  • The goods must be safely returned back to us in the accompanying supplier's original packaging or carton. If the goods were sent in a “China Ponno” packet or box, they must be returned to us in the same packet or box with the same postage level. Additional Tape or stickers appended to the box are not permitted to be used in the supplier's box.

In which situations will we reward you with?

You can request a reward by contacting our support center if you get a defective and faulty merchandise. For flawed items, you can get a partial refund. As proof, you must supply videos and still photographs in this instance. Also, you will be rewarded if you receive the wrong goods, the wrong size, or the wrong color.